If you have special needs, please let us know what we can do to accommodate them. Whether you have difficulty with hearing, are a senior citizen, have special dietary requirements or have a physical or mental disability, we hope to make your flight safe and comfortable.
Just Let Us Know
If you need special assistance due to age, health, a disability or other reasons, we recommend that you contact our local Reservation office 72 hours before departure so that we can make special arrangements for your flight and arrange assistance with connecting flights. We strive to make your travel with China Eastern Airlines as smooth and as comfortable as possible.
Some passengers who have significant disabilities may need to travel with a personal care attendant for their own comfort, convenience and safety. Also, we strongly advise that you travel with a personal care attendant if you need in-flight assistance with eating, medical assistance (such as with taking medications or using medical devices) and other personal bodily functions assistance, as we cannot assist you in these areas. The personal care attendant must travel in the same class with you.