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Online Ticketing

Planning your trip

 

Online Ticketing

Passengers who purchase tickets online must comply with the Passenger information document provided by China Eastern as well as all relevant regulations issued by the Civil Aviation Administration of China (CAAC). Additionally, passengers areresponsible for the accuracy of their personal information submitted when booking. 
  
Passengers must abide by all government regulations regarding the legality and validity of identification documents when taking civil aviation flights. Passengers will be considered responsible for any consequences caused by problems like invalid forms of ID and inconsistencies between ticket and identification information. 
 
Passengers booking tickets online must accurately fill in the relevant personal information and contact information.Any financial losses caused by unclear or incomplete information shall be borne by the passenger after purchasing. 
 
After purchase, the ticket issuing procedure (i.e. online payment) must be completed within 60 minutes after booking. 
If the payment is successful, the system will generate a ticket number, to be confirmed by the purchaser in the
"Order Management" section. If the time limit expires, the payment will be considered unsuccessful and the booking will be automatically canceled.　 
 
Special needs passengers (including VIP, injured, disabled, and stretcher-bound passengers, as well as soldiers andpolicemen disabled during the revolution, pregnant women, unaccompanied senior citizens and children, and those traveling on student, 
teacher, and senior citizen tickets, etc.) and those who applied for special services (including special meals,prearranged seats, wheelchairs, etc.) please contact the booking offices of China Eastern or call China Eastern Service Hotline 855-58-95530 to apply for special 
service applications and to book tickets. China Eastern currently has not made online ticketing for the above-mentioned passengers available. 
 
When a buyer registers as a member of this site, he or she is responsible for keeping his or her own user name and password confidential, and must bear all losses incurred in the event of the disclosure of their user name and password. 
 
Passengers must check in within 45 minutes of departure time with the valid travel certificates (passports, TaiwanCompatriot Travel Certificate, etc.) used for online booking.
In order to ensure the flight is on-time, China Eastern international flights may start boarding procedures two hours prior to departure and close 45 minutes before departure. Domestic flights will start boarding procedures 90 minutes before departure and close 30 minutes before departure.
 
Passengers are required to allow enough time prior to their arrival at the airport to meet the above time limits for check-in and boarding. Passengers must present valid documentation used to purchase tickets online.
Air Transportation Electronic Ticket List ("invoice" hereafter) shall be regarded as the official receipt for passengers who have purchased electronic tickets.
 
Passengers who purchased tickets online may receive the invoice at some airports or booking offices of China Eastern within 7 days after completing travel by presenting their valid travel documentation.
The invoice can only be printed once and will not be considered as a sufficient credential to check-in and enter the airport security checkpoint.
 
If the invoice has already been printed, the passenger must present it when rebooking flights and must return it when seeking a refund. The passenger may return the invoice to the place it was printed (for example, the service counter of the airport), or return it to a China Eastern ticket office, or mail it to China Eastern Headquarters (Address: ITINERARY, Revenue Overturn Department of China Eastern Marketing Committee, No. 92, Airport Road 3, Shanghai Hongqiao Airport. Post Code 200335).
 
Losing the invoice will not affect check in as the passenger can check in by presenting travel documentation. However, once lost, the invoice cannot be reprinted.
E-ticket modification refers to: changing of departure date, departure time or class of scheduled flight.
 
If you want to change the flight, date or class after you have purchased a ticket, please inform us as early as possible. We will handle your change request according to the terms and conditions applicable to your fare. If you purchased the ticket at a discounted price, there may not be appropriate seats in the flight you want to change to with the price equal to the discounted price of your ticket. In such case, you might have to make up the difference of the fares in addition to a change fee.
 
Passengers who book domestic tickets online can also make the above-mentioned ticket changes online.
 
Currently, passengers purchasing regional or international tickets cannot modify their tickets online.
 
Passengers may also contact China Eastern service hotline：855-58-95530 or go to a local or airport China Eastern ticket office for the desired E-ticket services.
When E-tickets have been issued to the passenger, no alterations are allowed for certificate numbers, so ensure to enter correctly passenger certificate numbers into 'Enter Passenger Information'.
The passenger's name cannot be altered after the E-ticket has been issued. Ensure to correctly enter the passenger's name into "Enter Passenger Information" screen.
 
Passengers with names containing rare Chinese characters unidentified in the system purchasing domestic tickets must enter the unidentified Chinese characters in Pinyin into the 'Passenger Name' area. (For example: 李喆, please enter 李ZHE; 李喆一, please enter 李ZHEYI). In such cases, the passenger must resolve this issue at a China Eastern counter before check-in.
To downgrade the travel class (i.e. voluntary request to downgrade from first class to business or economy class), the original E-tickets must be refunded through online application and the passenger must then repurchase the ticket. Such refunds are considered voluntary.
Refund process: Refund applications shall be submitted online. China Eastern will refund the ticket fare to your bank account within 3 months of the application submission. 
Passengers due to receive a refund must bring valid travel documentation and the refund voucher issued by China Eastern to the ticket offices of China Eastern or to the airport China Eastern booking counter. The booking agent may process the refund voucher depending on original valid identification the agent, the passenger's signed power of attorney and copies of the passenger's valid travel documentation. Each refund form can be issued only once.
Passengers who have purchased E-tickets from China Eastern can visit the website of China Eastern for ticket verification; the passenger may check for authenticity and find the itinerary number by entering ticket number and passenger name.
Passport:

A passport is required for ALL international travel. If you're traveling anywhere overseas, you need a passport to board an international flight and to enter any country. Your passport needs to be valid during your travel period. In general, your passport must be valid for at least six months after the date you enter a foreign country.
 
Visa:
 
A travel visa is required to enter many countries. You may need a visa for the country you enter, depending on your nationality and the purpose of your trip. Even if you are only changing flights at a country, you may need a visa. Your visas will be checked when you board a flight and when you arrive at your destination. We strongly recommend that you directly check with the embassy of that country. To learn more about the application process, visit their website or local consulate.
 
China Eastern Airlines Corporation Limited reserves the right to the final interpretation of this notice. Above information is for reference only, please contact our local office for more details.